Terms & Conditions

We hope you are happy with your purchase from NW & Co Candles, however in order to comply with UK distance selling regulations you have 7 days from date of delivery to return unwanted orders.

Returns will only be accepted and refunded if the items are in the same condition that they were dispatched.

Return P&P is at your expense, please ensure you send any returns back to us by signed for delivery.

Deliveries by post are not considered lost by Royal Mail until 14 working days of posting and we will not enter into refund/replacement discussions till this time has lapsed.

All parcels are packed with extreme care to ensure safe arrival of your order but we cannot accept responsibility for damages once the parcel is in the postal system.

Custom Orders

We are not able to offer refunds or returns on non faulty custom orders.

Additional Information

We aim to offer a high level of customer service; NW & Co Candles is a small family run business.

We have small children and may not respond immediately but please be assured all enquiries are important to us and we will reply as soon as we can.